Frequently asked questions.

No. Guest checkout is available with a card. An account adds three things: order tracking, invoice downloads and faster reordering.

Debit and credit cards (all major types), through a secure checkout. Payment is taken at the point the order is placed.

The product page shows each price as this store displays it. The checkout total states the VAT separately, before payment.

Dispatch: the same working day for in-stock items ordered before the weekday cut-off. Delivery: free above the published threshold. Exact figures (charge, cut-off time, threshold): see the delivery page. Delivery charge, cut-off and lead times

Yes, where a counter is available. Place the order online, then call before travelling, and we confirm that the order is picked and ready. The address and directions are on the delivery page. Collection address and directions

Yes. Consumers may cancel most online orders; the legal cancellation period ends 14 days after delivery. Faulty goods carry separate rights. The returns page covers both, and the steps to start a return. Returns and refunds

Faulty goods: covered by the Consumer Rights Act 2015. Remedy, depending on timing: repair, replacement or refund. To report a fault, send us the order number and describe the problem; we handle it from there. Contact support

Warranty terms differ between products. Where a product carries one, the product page states its terms. Statutory rights apply in every case, whatever the warranty says.

Two factors decide it: whether the system is analogue HD or IP, and which brand ecosystem it belongs to. Key specifications are listed on every product page. In case of doubt, send the recorder’s model number for a compatibility check. Check compatibility

Yes. A kit combines a recorder, cameras and cabling, chosen to work together. In the shop, kits sit alongside the individual components. Browse products